A mailbox stores messages; a department knows the status of each request, who is handling it, and who can see it. Support, included in any NAiOS instance, unifies form, email, Talk and chat into a single inbox, sets in advance who sees what, connects your platform with the NAiOS hub and lets AI do the triage while a person decides.
What NAiOS is today: a multi-model AI chat and, with the same account, the native suites that a company pays for separately (office tools, email, meetings, customers, invoicing, accounting, people, training...). Table of which subscription covers each module, nine use cases by sector, the agents layer with a person in front, what NAiOS is not and how it is paid for.
New NAiOS module: 52 installable skills in ten categories, in open SKILL.md format and in six languages. They apply on their own when the request fits or with a slash in the chat, companies publish their own for the whole team and agents wear them. And how NAiOS Labs built it in one day: request, concept, harness, build, test and plating.
One person with a coding agent closed 47 commits in a day. The figure is not the important thing: what matters is that writing code has stopped being the bottleneck and that the agent amplifies, with the same good appearance, both the judgement and the gaps of the person directing it. What to ask for, what it can touch, how far it goes, how we do it and why it applies equally to agents that do not write code.
Your company contributes for training every month and this credit expires on 31 December. The AI literacy required by Article 4 of the EU AI Act can be paid for with it, but 'rebatable' is not a course label: it is a company process. How much credit you have, the five steps, what FUNDAE requires for e-learning, and the figures for the NAiOS Academy course.
Upload the supplier's PDF invoice and the AI proposes the expense with the PDF next to it; you correct and confirm. Invoices in dollars at the ECB exchange rate, EU suppliers with reverse charge, the two payment gateway fees, partial payments and instalment plans, payment methods, Treasury matching each charge, and the historical data from the previous software imported in an afternoon. Everything that has entered the NAiOS ERP this week.
Article 4 of the EU AI Act has applied since February 2025 to whoever USES artificial intelligence, not only to whoever builds it. The Digital Omnibus of July 2026 turned it into an obligation of effort: you do not have to guarantee that your people know, you have to prove that you acted. What counts as evidence, what does not, and the course we built for it.
On 22 September, with a real certificate, the NAiOS ERP connected to the test environment of the Spanish Agencia Tributaria, issued an invoice and the AEAT accepted it in 33 seconds; the cancellation, too. What was tested, how to activate it in three steps, the PDF preview and why the ERP is not alone: CRM, POS, warehouse module and chat with your approval first.
Consultancy and training, services and shop: many sole traders invoice under two headings. The NAiOS ERP now manages multiple activities within a single company, each with its own numbering sequence, and generates the ledgers and quarterly breakdowns exactly how your accountant wants them.
Four consecutive releases for NAiOS ERP and POS: shared families and subfamilies, importing from Excel with previews and undo, size and colour variants with automatic SKUs, and a POS that sells them using chips. An afternoon's walkthrough.
Spanish, English, French, Portuguese, Catalan and, as of this weekend, German: the entire interface, chat, emails and error messages—over 23,000 texts per language. What has been translated, how to change it, and the decisions we made.
