Soporte
naios-supportv0.1.0Support center: incident tickets, improvement requests, and questions, with responses from admins and attachments
Description
Replace email support with a ticket system that has status and history. Users open tickets (incident, improvement, or question) with attachments and CC emails; admins and superadmins manage them from an inbox with filters, assignment, priorities, and internal notes. Each response notifies the user by email and, if the Notifications plugin is active, also with the in-app bell.
Features (6)
Each inquiry is a conversation with status: open, answered, or closed
Attach screenshots, logs, or documents to the ticket and each response
Add CC addresses that receive responses from the team via email
Propose platform improvements through the same channel, with follow-up
Filters by status, type, and assignment; priorities and internal team notes
Email to the user on each response and notification to the team on each new ticket
Changelog
- Initial release
- Tickets with attachments and CC
- Admin inbox with assignment and internal notes
- Notifications via email and bell