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Zendesk

zendesk

Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement

CRMCustomer SupportWeb del proveedor
Acciones
12
Triggers
2
Autenticación
—
OAuth gestionado
Sí
Información técnica: el detalle de parámetros, schemas y triggers de esta página está pensado para equipos de integración. Si solo necesitas saber si tu herramienta favorita está disponible, basta con ver la lista de acciones.

Acciones disponibles (12)

Cada acción es una operación que el agente puede ejecutar contra este conector. Haz clic en una acción para ver sus parámetros.

Count Zendesk OrganizationsZENDESK_COUNT_ZENDESK_ORGANIZATIONSAcción

Count the number of organizations in zendesk.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Create Zendesk OrganizationZENDESK_CREATE_ZENDESK_ORGANIZATIONAcción

Create an organization in zendesk.

Parámetros de entrada

  • namestringObligatorio

    Name of the organization

  • external_idstring

    Optional external ID for the organization

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Create Zendesk TicketZENDESK_CREATE_ZENDESK_TICKETAcción

Create a ticket in zendesk.

Parámetros de entrada

  • subjectstringObligatorio

    Short summary of the issue. Keep it concise (e.g. 'Cannot log in').

  • prioritystringenum

    Zendesk priority. Must be one of: 'urgent', 'high', 'normal', 'low'.

    urgenthighnormallow
  • descriptionstringObligatorio

    Long-form description / steps to reproduce.

  • requester_namestring

    Name of the requester. If you supply this, you MUST also supply `requester_email`. Leave both blank to default to the authenticated user.

  • requester_emailstring

    Email of the requester. Must accompany `requester_name`.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Delete Zendesk OrganizationZENDESK_DELETE_ZENDESK_ORGANIZATIONAcción

Delete an organization in zendesk.

Parámetros de entrada

  • organization_idstringObligatorio

    ID of the organization to delete

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Delete Zendesk TicketZENDESK_DELETE_ZENDESK_TICKETAcción

Delete a ticket in zendesk.

Parámetros de entrada

  • ticket_idintegerObligatorio

    ID of the ticket to delete

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Zendesk About MeZENDESK_GET_ABOUT_MEAcción

Get information about the owner account in zendesk.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Zendesk OrganizationsZENDESK_GET_ALL_ZENDESK_ORGANIZATIONSAcción

Get all organizations in zendesk.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Zendesk OrganizationZENDESK_GET_ZENDESK_ORGANIZATIONAcción

Get information about a specific organization in zendesk.

Parámetros de entrada

  • organization_idintegerObligatorio

    Numeric ID of the organization to retrieve (e.g. 123456).

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Zendesk TicketZENDESK_GET_ZENDESK_TICKET_BY_IDAcción

Get ticket details from zendesk.

Parámetros de entrada

  • ticket_idintegerObligatorio

    ID of the ticket to get details for.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List TicketsZENDESK_LIST_ZENDESK_TICKETSAcción

List zendesk tickets with pagination and filtering.

Parámetros de entrada

  • pageinteger

    Page number for offset pagination (starts at 1)

  • sort_bystring

    Field to sort by: 'assignee', 'assignee.name', 'created_at', 'group', 'id', 'requester', 'requester.name', 'status', 'subject', 'updated_at'

  • per_pageinteger

    Number of tickets per page (max 100)

  • sort_orderstringenum

    Sort order: 'asc' or 'desc'

    ascdesc
  • external_idstring

    Filter tickets by external ID

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Reply to Zendesk TicketZENDESK_REPLY_ZENDESK_TICKETAcción

Action to reply to a zendesk ticket by adding a comment.

Parámetros de entrada

  • bodystring

    Comment content

  • publicboolean

    Whether the comment is public or internal

  • ticket_idintegerObligatorio

    ID of the ticket to reply to

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Update Zendesk OrganizationZENDESK_UPDATE_ZENDESK_ORGANIZATIONAcción

Update an organization in zendesk.

Parámetros de entrada

  • dataobjectObligatorio

    New data for the organization

  • organization_idintegerObligatorio

    ID of the organization to update

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Triggers (2)

Los triggers son eventos externos que pueden iniciar un flujo en tus agentes (ej: nuevo email, mensaje recibido, registro creado).

New User CreatedZENDESK_NEW_USER_TRIGGERTrigger

Triggered when a new user is created in Zendesk.

Configuración

  • eventsstring[]Obligatorio

    The events to subscribe to.

  • namestringObligatorio

    Name of the webhook.

Payload del evento

  • account_idintegerObligatorio

    The Zendesk account ID

  • detailobjectObligatorio

    Detailed information about the user

  • eventobject

    Additional event information

  • idstringObligatorio

    The event UUID

  • subjectstringObligatorio

    The subject of the event

  • timestringObligatorio

    The timestamp of the event

  • typestringObligatorio

    The type of the event

  • zendesk_event_versionstringObligatorio

    The version of the Zendesk event

Instrucciones

This trigger fires every time a new user is created in Zendesk.

New Zendesk TicketZENDESK_NEW_ZENDESK_TICKET_TRIGGERTrigger

Triggers when a new ticket is created in a specified Zendesk view.

Configuración

  • intervalnumber

    Periodic Interval to Check for Updates & Send a Trigger in Minutes

Payload del evento

  • event_typestring

    Type of Zendesk ticket event

  • ticketobjectObligatorio

    Ticket details

Instrucciones

**Instructions for Setting Up the Trigger:** - Provide the view ID from your Zendesk account - The trigger will monitor for new tickets in the specified view