Supportbee

supportbee

SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.

Customer Support Email Web del proveedor

Acciones

Triggers

Autenticación

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OAuth gestionado

Información técnica: el detalle de parámetros, schemas y triggers de esta página está pensado para equipos de integración. Si solo necesitas saber si tu herramienta favorita está disponible, basta con ver la lista de acciones.

Acciones disponibles (33)

Cada acción es una operación que el agente puede ejecutar contra este conector. Haz clic en una acción para ver sus parámetros.

Archive SupportBee TicketSUPPORTBEE_ARCHIVE_TICKETAcción

Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.

Parámetros de entrada

idstringObligatorio
Unique identifier of the ticket to archive

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Assign Ticket to TeamSUPPORTBEE_ASSIGN_TICKET_TO_TEAMAcción

Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.

Parámetros de entrada

team_idintegerObligatorio
ID of the team to assign the ticket to (must be ≥ 1)
ticket_idintegerObligatorio
ID of the ticket to assign (must be ≥ 1)

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Create RuleSUPPORTBEE_CREATE_RULEAcción

Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.

Parámetros de entrada

namestringObligatorio
Name of the rule to be created
activeboolean
Flag indicating if the rule should be active upon creation
actionsobject[]Obligatorio
List of one or more actions to execute when conditions match
conditionsobject[]Obligatorio
List of one or more conditions that trigger the rule
sort_orderinteger
Optional sort order for the rule, non-negative
descriptionstring
Optional description for the rule

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Create SnippetSUPPORTBEE_CREATE_SNIPPETAcción

Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.

Parámetros de entrada

bodystringObligatorio
The content/body of the snippet.
titlestringObligatorio
The title for the snippet.
team_idinteger
The Team ID to associate the snippet with.
positioninteger
The position order for the snippet (non-negative integer).

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Create SupportBee TicketSUPPORTBEE_CREATE_TICKETAcción

Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.

Parámetros de entrada

ccarray
List of CC email addresses.
spamboolean
Flag to mark ticket as spam (true/false). Example: false
tagsstring[]
List of tags to assign to the ticket.
labelsstring[]
Additional labels for the ticket.
contentstringObligatorio
Body content of the ticket.
subjectstringObligatorio
Subject of the ticket.
team_idinteger
ID of the team to assign.
agent_idinteger
ID of the agent to assign.
requesterobjectObligatorio
Requester details for the ticket.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Create Ticket ReplySUPPORTBEE_CREATE_TICKET_REPLYAcción

Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.

Parámetros de entrada

contentstringObligatorio
Content of the reply in HTML format
user_idinteger
ID of the user replying; if omitted, the current user is used
ticket_idstringObligatorio
ID of the ticket to reply to

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Create SupportBee UserSUPPORTBEE_CREATE_USER_OR_CUSTOMER_GROUPAcción

Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.

Parámetros de entrada

namestring
Full name of the user.
rolestringenum
Role to assign to the user. Must be 'agent' or 'admin'.
agentadmin
emailstringObligatorioemail
Email of the new user (agent or admin). Must be a valid email address.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Delete SnippetSUPPORTBEE_DELETE_SNIPPETAcción

Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.

Parámetros de entrada

idintegerObligatorio
Unique identifier of the snippet to delete (must be ≥ 1)

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Delete SupportBee TicketSUPPORTBEE_DELETE_TICKETAcción

Tool to permanently delete a trashed ticket. use when you need to remove a ticket from trash permanently.

Parámetros de entrada

idstringObligatorio
Unique identifier of the trashed ticket to delete

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Fetch EmailsSUPPORTBEE_FETCH_EMAILSAcción

Tool to retrieve all forwarding email addresses for the company. use when you need to view or manage forwarding emails.

Parámetros de entrada

pageinteger
Page number to fetch.
labelstring
Filter emails by label.
max_idinteger
Return emails with ID less than this value.
per_pageinteger
Number of emails per page (max 100).
since_idinteger
Return emails with ID greater than this value.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Fetch SupportBee LabelsSUPPORTBEE_FETCH_LABELSAcción

Tool to retrieve all custom labels. use when you need to list labels for ticket categorization.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Fetch SnippetsSUPPORTBEE_FETCH_SNIPPETSAcción

Tool to fetch all saved snippets. use when you need to list available snippets for the company.

Parámetros de entrada

pageinteger
Page of results to fetch (default is 1).
per_pageinteger
Number of snippets per page (default is 15, max is 100).

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Fetch SupportBee Team by IDSUPPORTBEE_FETCH_TEAM_BY_IDAcción

Tool to fetch a supportbee team by its id. use when you need to retrieve details of a specific team after confirming its id is valid.

Parámetros de entrada

idintegerObligatorio
Unique identifier of the team to fetch

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Fetch SupportBee TeamsSUPPORTBEE_FETCH_TEAMSAcción

Tool to retrieve all teams in the company. use when you need to list teams for organizing tickets by team.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get Avg First Response Time ReportSUPPORTBEE_GET_AVG_FIRST_RESPONSE_TIME_REPORTAcción

Tool to retrieve average first response time data points. use when analyzing first-response performance metrics within a given period.

Parámetros de entrada

sincestring
ISO 8601 date string representing start of reporting period
untilstring
ISO 8601 date string representing end of reporting period

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get Replies Count ReportSUPPORTBEE_GET_REPLIES_COUNT_REPORTAcción

Tool to get replies count data points over time. use when analyzing agent reply performance over a date range.

Parámetros de entrada

to_datestringObligatorio
End date in YYYY-MM-DD format
agent_idinteger
Filter results by agent ID (optional)
from_datestringObligatorio
Start date in YYYY-MM-DD format

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get Tickets Count ReportSUPPORTBEE_GET_TICKETS_COUNT_REPORTAcción

Tool to get ticket count data points over time. use when you need the total number of tickets for a given date range.

Parámetros de entrada

end_datestringObligatorio
End date of the report (YYYY-MM-DD)
start_datestringObligatorio
Start date of the report (YYYY-MM-DD)

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

List Ticket CommentsSUPPORTBEE_LIST_TICKET_COMMENTSAcción

Tool to list all comments for a ticket. use after confirming the ticket id to retrieve its conversation history.

Parámetros de entrada

ticket_idstringObligatorio
ID of the ticket to list comments for

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

List Ticket RepliesSUPPORTBEE_LIST_TICKET_REPLIESAcción

Tool to list all replies for a specific ticket. use after confirming the ticket id is valid.

Parámetros de entrada

pageinteger
Page number to retrieve (must be at least 1)
per_pageinteger
Number of replies per page (must be at least 1)
ticket_idstringObligatorio
ID of the ticket to fetch replies for

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

List TicketsSUPPORTBEE_LIST_TICKETSAcción

Tool to list tickets. use when you need a paginated view of tickets with optional filters.

Parámetros de entrada

pageinteger
Page number for pagination (default is 1).
labelsstring
Filter by a single label.
statusstringenum
Filter by ticket status.
inboxspamtrashedunassignedall
per_pageinteger
Number of tickets per page (default is 30, max is 100).
since_idinteger
Return tickets with ID greater than this value.
assigned_tostring
Filter by assigned user's ID or email.
requester_emailanyemail
Filter by requester's email address.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Mark SupportBee Ticket as AnsweredSUPPORTBEE_MARK_TICKET_AS_ANSWEREDAcción

Tool to mark a ticket as answered. use after sending response to update ticket status.

Parámetros de entrada

idstringObligatorio
Unique identifier of the ticket to mark as answered

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Mark SupportBee Ticket as SpamSUPPORTBEE_MARK_TICKET_AS_SPAMAcción

Tool to mark a supportbee ticket as spam. use when you need to flag unwanted or malicious ticket submissions after obtaining the ticket id.

Parámetros de entrada

idstringObligatorio
Unique identifier of the ticket to mark as spam

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Mark SupportBee Ticket as UnansweredSUPPORTBEE_MARK_TICKET_AS_UNANSWEREDAcción

Tool to mark a ticket as unanswered. use after confirming the ticket was previously marked as answered to revert its status.

Parámetros de entrada

idstringObligatorio
Unique identifier of the ticket to mark as unanswered

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Search SupportBee TicketsSUPPORTBEE_SEARCH_TICKETSAcción

Tool to search supportbee tickets. use when you need to find tickets by query with pagination.

Parámetros de entrada

qstring
Search query string
pageinteger
Page number of results
fieldsstring
Comma-separated list of ticket fields to include
archiveboolean
Whether to include archived tickets in search
per_pageinteger
Number of tickets per page (1-100)

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Show Ticket ReplySUPPORTBEE_SHOW_TICKET_REPLYAcción

Tool to fetch a specific reply for a supportbee ticket. use when you need details of a single reply by ticket and reply ids.

Parámetros de entrada

reply_idintegerObligatorio
ID of the reply to retrieve
ticket_idstringObligatorio
ID of the ticket to fetch the reply for

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Show SupportBee User or Customer GroupSUPPORTBEE_SHOW_USER_OR_CUSTOMER_GROUPAcción

Tool to retrieve a user or customer group by id. use when you need details for a specific user or group after confirming the id.

Parámetros de entrada

idintegerObligatorio
Unique identifier of the user or customer group to retrieve

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Trash SupportBee TicketSUPPORTBEE_TRASH_TICKETAcción

Tool to trash a supportbee ticket by its id. use when you need to remove a ticket into the trash folder.

Parámetros de entrada

idstringObligatorio
Unique identifier of the ticket to trash

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Unarchive SupportBee TicketSUPPORTBEE_UNARCHIVE_TICKETAcción

Tool to unarchive a supportbee ticket by its id. use when you need to restore an archived ticket back to active status.

Parámetros de entrada

idstringObligatorio
Unique identifier of the ticket to unarchive

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Unassign Ticket from TeamSUPPORTBEE_UNASSIGN_TICKET_FROM_TEAMAcción

Tool to un-assign a ticket from its assigned team. use when you need to remove the current team ownership before reassigning or closing the ticket.

Parámetros de entrada

ticket_idintegerObligatorio
ID of the ticket to remove from its assigned team

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Unassign User From TicketSUPPORTBEE_UNASSIGN_TICKET_FROM_USERAcción

Tool to unassign the user from a ticket. use when you need to remove the assigned user before reassigning or closing a ticket.

Parámetros de entrada

ticket_idstringObligatorio
Unique identifier of the ticket to unassign the user from

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Unmark SupportBee Ticket as SpamSUPPORTBEE_UNMARK_TICKET_AS_SPAMAcción

Tool to unmark a supportbee ticket as spam. use when a ticket was incorrectly flagged as spam.

Parámetros de entrada

idstringObligatorio
Unique identifier of the ticket to unmark as spam

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Untrash SupportBee TicketSUPPORTBEE_UNTRASH_TICKETAcción

Tool to untrash (restore) a supportbee ticket by its id. use when you need to move a trashed ticket back to active status.

Parámetros de entrada

idstringObligatorio
Unique identifier of the ticket to untrash

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Update SupportBee UserSUPPORTBEE_UPDATE_USERAcción

Update supportbee user

Parámetros de entrada

idintegerObligatorio
Unique ID of the user to update
namestring
New name for the user
rolestringenum
New role for the user
agentadmin
emailstringemail
New email for the user
signaturestring
New email signature for the user
avatar_urlstring
URL to the user's new avatar

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not