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Helpwise

helpwise

Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.

Customer SupportTeam CollaborationWeb del proveedor
Acciones
36
Triggers
0
Autenticación
—
OAuth gestionado
No
Información técnica: el detalle de parámetros, schemas y triggers de esta página está pensado para equipos de integración. Si solo necesitas saber si tu herramienta favorita está disponible, basta con ver la lista de acciones.

Acciones disponibles (36)

Cada acción es una operación que el agente puede ejecutar contra este conector. Haz clic en una acción para ver sus parámetros.

Create attachmentHELPWISE_CREATE_ATTACHMENTAcción

Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.

Parámetros de entrada

  • filestringObligatoriobinary

    Binary content of the file to upload

  • file_namestringObligatorio

    Name of the file including extension, e.g., 'document.png'

  • conversation_idstring

    ID of the conversation to associate this attachment with (optional)

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Add note to conversationHELPWISE_CREATE_NOTEAcción

Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.

Parámetros de entrada

  • bodystringObligatorio

    Content of the note

  • privateboolean

    Flag indicating if the note is internal (private) and not visible to the customer

  • conversation_idstringObligatorio

    Unique identifier of the conversation to which the note will be added

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Create Helpwise TeamHELPWISE_CREATE_TEAMAcción

Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.

Parámetros de entrada

  • namestringObligatorio

    Name of the team to create (must be unique within your workspace)

  • member_idsstring[]

    List of user IDs to add to the team upon creation

  • descriptionstring

    Optional description for the team

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Create Helpwise WebhookHELPWISE_CREATE_WEBHOOKAcción

Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.

Parámetros de entrada

  • urlstringObligatorio

    Target URL for receiving webhook events

  • eventsstring[]Obligatorio

    List of event names to subscribe to

  • secretstring

    Optional secret to sign webhook payloads

  • enabledboolean

    Whether the webhook is enabled immediately

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Delete ContactHELPWISE_DELETE_CONTACTAcción

Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.

Parámetros de entrada

  • contact_idstringObligatorio

    The unique identifier of the Helpwise contact to delete

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Delete Helpwise ConversationHELPWISE_DELETE_CONVERSATIONAcción

Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.

Parámetros de entrada

  • conversation_idstringObligatorio

    Unique ID of the conversation to delete

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Delete MailboxHELPWISE_DELETE_MAILBOXAcción

Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.

Parámetros de entrada

  • mailbox_idstringObligatorio

    The unique identifier of the Helpwise mailbox to delete

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Delete Helpwise MessageHELPWISE_DELETE_MESSAGEAcción

Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.

Parámetros de entrada

  • message_idstringObligatorio

    Unique identifier of the Helpwise message to delete

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Delete Helpwise NoteHELPWISE_DELETE_NOTEAcción

Tool to delete a note from a conversation. Use when you need to permanently remove a note by its ID from a specific conversation after confirming the IDs.

Parámetros de entrada

  • note_idstringObligatorio

    Unique ID of the note to delete

  • conversation_idstringObligatorio

    Unique ID of the conversation containing the note

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Delete SignatureHELPWISE_DELETE_SIGNATUREAcción

Tool to delete an email signature. Use when you need to remove a specific signature by its unique identifier after confirming its ID.

Parámetros de entrada

  • signature_idstringObligatorio

    Unique identifier of the Helpwise email signature to delete

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Delete TagHELPWISE_DELETE_TAGAcción

Tool to delete a tag. Use when you need to remove an existing tag by its unique identifier after confirming the ID.

Parámetros de entrada

  • tag_idstringObligatorio

    Unique identifier of the Helpwise tag to delete

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Delete TeamHELPWISE_DELETE_TEAMAcción

Tool to delete a team. Use when you need to remove an existing team by its unique identifier after confirming the ID and dependencies.

Parámetros de entrada

  • team_idstringObligatorio

    Unique identifier of the Helpwise team to delete

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Delete TemplateHELPWISE_DELETE_TEMPLATEAcción

Tool to delete a template. Use when you need to permanently remove an email template by its ID after confirming the ID is correct.

Parámetros de entrada

  • template_idstringObligatorio

    Unique identifier of the Helpwise template to delete

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Delete Helpwise WebhookHELPWISE_DELETE_WEBHOOKAcción

Tool to delete a webhook. Use when you need to remove a specific webhook by its ID after confirming the ID is correct.

Parámetros de entrada

  • webhook_idstringObligatorio

    Unique identifier of the Helpwise webhook to delete

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get AttachmentHELPWISE_GET_ATTACHMENTAcción

Tool to retrieve a specific attachment. Use when you need to fetch an attachment by its ID; call after obtaining the attachment ID.

Parámetros de entrada

  • attachment_idstringObligatorio

    Unique identifier of the attachment to retrieve

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Conversation AttachmentsHELPWISE_GET_ATTACHMENTSAcción

Tool to retrieve attachments. Use when you need to list all files sent in a given conversation or across your account.

Parámetros de entrada

  • conversation_idstring

    Unique identifier of the conversation to fetch attachments for

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Helpwise ContactHELPWISE_GET_CONTACTAcción

Tool to retrieve details of a specific contact. Use when you know the contact ID and need full contact information.

Parámetros de entrada

  • contact_idstringObligatorio

    Unique identifier of the contact to retrieve

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get ConversationHELPWISE_GET_CONVERSATIONAcción

Tool to retrieve details of a specific conversation. Use when you need full conversation context.

Parámetros de entrada

  • conversation_idstringObligatorio

    Unique identifier of the conversation to retrieve

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get ConversationsHELPWISE_GET_CONVERSATIONSAcción

Tool to retrieve a list of conversations. Use when you need to list and paginate support conversations for display or analysis.

Parámetros de entrada

  • pageinteger

    Page number to retrieve, must be >= 1

  • searchstring

    Search term to filter conversations

  • statusstringenum

    Filter by conversation status

    openclosedpendingdraft
  • sort_bystringenum

    Field to sort by

    created_atupdated_at
  • team_idstring

    Filter by team ID handling the conversation

  • per_pageinteger

    Items per page, must be >= 1

  • sort_orderstringenum

    Sort order: asc or desc

    ascdesc
  • assignee_idstring

    Filter by assignee user ID

  • requester_idstring

    Filter by requester user ID

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Helpwise MailboxHELPWISE_GET_MAILBOXAcción

Tool to retrieve details of a specific mailbox by its ID. Use when you know the mailbox ID and need full mailbox information.

Parámetros de entrada

  • mailbox_idstringObligatorio

    Unique identifier of the mailbox to retrieve

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Helpwise MailboxesHELPWISE_GET_MAILBOXESAcción

Tool to retrieve mailboxes. Use when you need to list and paginate mailboxes after authenticating.

Parámetros de entrada

  • pageinteger

    Page number to fetch, must be 1 or greater

  • per_pageinteger

    Number of mailboxes per page, maximum 100

Parámetros de salida

  • dataobject[]Obligatorio

    List of mailboxes for the current page

  • metaobjectObligatorio

    Pagination information for the returned mailbox list

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Helpwise MessagesHELPWISE_GET_MESSAGESAcción

Tool to retrieve messages for a specific conversation. Use when you need to list and paginate messages within a conversation context.

Parámetros de entrada

  • pageinteger

    Page number to retrieve, must be >= 1

  • per_pageinteger

    Number of messages per page, maximum 100

  • conversation_idstringObligatorio

    ID of the conversation to retrieve messages for

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Conversation NoteHELPWISE_GET_NOTEAcción

Tool to retrieve details of a specific note. Use when you know the conversation and note IDs and need full note information.

Parámetros de entrada

  • note_idstringObligatorio

    Unique ID of the note to retrieve

  • conversation_idstringObligatorio

    Unique ID of the conversation containing the note

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Conversation NotesHELPWISE_GET_NOTESAcción

Tool to retrieve notes for a conversation. Use when you need to fetch all notes associated with a specific conversation after confirming the conversation ID is correct.

Parámetros de entrada

  • conversation_idstringObligatorio

    Unique ID of the conversation to fetch notes for

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Helpwise TagHELPWISE_GET_TAGAcción

Tool to retrieve a specific tag. Use when you need to fetch the properties of a tag by its ID.

Parámetros de entrada

  • tag_idstringObligatorio

    Unique identifier of the tag to retrieve

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Helpwise TeamHELPWISE_GET_TEAMAcción

Tool to retrieve details of a specific team by its ID. Use after confirming the team_id.

Parámetros de entrada

  • team_idstringObligatorio

    Unique identifier of the Helpwise team to retrieve

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Helpwise TeamsHELPWISE_GET_TEAMSAcción

Tool to retrieve Helpwise teams. Use when you need to list and paginate all teams for assignment or management.

Parámetros de entrada

  • pageinteger

    Page number to fetch, must be 1 or greater

  • per_pageinteger

    Number of teams per page, maximum 100

Parámetros de salida

  • dataobject[]Obligatorio

    List of teams for the current page

  • metaobjectObligatorio

    Pagination information for the returned list

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Helpwise TemplatesHELPWISE_GET_TEMPLATESAcción

Tool to retrieve Helpwise email templates. Use when you need to list and paginate all email templates for your account.

Parámetros de entrada

  • pageinteger

    Page number to fetch, must be 1 or greater

  • per_pageinteger

    Number of templates per page, maximum 100

Parámetros de salida

  • dataobject[]Obligatorio

    List of templates for the current page

  • metaobjectObligatorio

    Pagination information for the returned template list

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Helpwise UsersHELPWISE_GET_USERSAcción

Tool to retrieve Helpwise users list. Use when you need to fetch and paginate agents for assignment.

Parámetros de entrada

  • pageinteger

    Page number to fetch, must be >= 1

  • per_pageinteger

    Number of users per page, must be >= 1

Parámetros de salida

  • dataobject[]Obligatorio

    List of users for the current page

  • metaobjectObligatorio

    Pagination information for the returned user list

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Helpwise WebhookHELPWISE_GET_WEBHOOKAcción

Tool to retrieve details of a specific webhook. Use when you know the webhook ID and need full webhook configuration.

Parámetros de entrada

  • webhook_idstringObligatorio

    Unique identifier of the Helpwise webhook to retrieve

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get Helpwise WebhooksHELPWISE_GET_WEBHOOKSAcción

Tool to retrieve Helpwise webhooks. Use when you need to list and paginate all webhook configurations.

Parámetros de entrada

  • pageinteger

    Page number to fetch, must be 1 or greater

  • per_pageinteger

    Number of webhooks per page, maximum 100

Parámetros de salida

  • dataobject[]Obligatorio

    List of webhooks for the current page

  • metaobjectObligatorio

    Pagination information for the returned webhook list

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Update Helpwise ContactHELPWISE_UPDATE_CONTACTAcción

Tool to update an existing Helpwise contact. Use when you need to modify contact details or custom attributes.

Parámetros de entrada

  • namestring

    Full name of the contact

  • emailstring

    Email address of the contact

  • phonestring

    Phone number of the contact

  • contact_idstringObligatorio

    The unique identifier of the contact to update

  • organizationstring

    Organization or company name of the contact

  • custom_attributesobject

    A dictionary of custom key-value attributes for the contact

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Update MailboxHELPWISE_UPDATE_MAILBOXAcción

Tool to update an existing mailbox. Use when you need to modify mailbox properties (for example name, address, or default status) after confirming the mailbox_id.

Parámetros de entrada

  • namestring

    New display name for the mailbox.

  • addressstring

    Email address associated with the mailbox.

  • team_idstring

    Team ID to assign the mailbox to.

  • signaturestring

    Signature to append to outgoing emails from this mailbox.

  • is_defaultboolean

    Whether this mailbox should be the default mailbox for sending emails.

  • mailbox_idstringObligatorio

    Unique identifier of the mailbox to update.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Update Helpwise MessageHELPWISE_UPDATE_MESSAGEAcción

Tool to update an existing message. Use when you need to modify message content by its ID.

Parámetros de entrada

  • bodystringObligatorio

    Updated content of the message

  • message_idstringObligatorio

    Unique identifier of the message to update

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Update Helpwise TagHELPWISE_UPDATE_TAGAcción

Tool to update an existing tag. Use when you need to modify a tag's name or color after confirming the tag ID.

Parámetros de entrada

  • namestringObligatorio

    New name for the tag

  • colorstring

    Hex code for the tag color (e.g., #FF0000).

  • tag_idstringObligatorio

    Unique ID of the tag to update

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Update Helpwise TemplateHELPWISE_UPDATE_TEMPLATEAcción

Tool to update an existing email template. Use when you need to modify template name, subject, or content after confirming the template ID.

Parámetros de entrada

  • htmlstring

    Updated HTML/content of the template

  • namestring

    New name for the template

  • subjectstring

    New subject line for the email template

  • template_idstringObligatorio

    Unique ID of the template to update

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not