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Helpdesk

helpdesk

HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.

Customer SupportWeb del proveedor
Acciones
15
Triggers
0
Autenticación
—
OAuth gestionado
No
Información técnica: el detalle de parámetros, schemas y triggers de esta página está pensado para equipos de integración. Si solo necesitas saber si tu herramienta favorita está disponible, basta con ver la lista de acciones.

Acciones disponibles (15)

Cada acción es una operación que el agente puede ejecutar contra este conector. Haz clic en una acción para ver sus parámetros.

List AgentsHELPDESK_LIST_AGENTSAcción

Tool to list agents. Use when you need to retrieve all agents on the account.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List Canned ResponsesHELPDESK_LIST_CANNED_RESPONSESAcción

Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobject[]Obligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List ContactsHELPDESK_LIST_CONTACTSAcción

Tool to list contacts. Use when you need to retrieve contacts with optional filters and pagination.

Parámetros de entrada

  • pageinteger

    Page number for results (starting at 1)

  • emailstring

    Filter by primary email (URL-encoded)

  • phonestring

    Filter by phone number (URL-encoded)

  • statestringenum

    Filter by contact state: blocked | deleted | unverified | verified

    blockeddeletedunverifiedverified
  • mobilestring

    Filter by mobile number (URL-encoded)

  • per_pageinteger

    Number of contacts per page (max 100)

  • company_idinteger

    Filter by primary company ID

  • updated_sincestringdate-time

    Return contacts updated after this timestamp (ISO 8601 UTC)

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List Custom FieldsHELPDESK_LIST_CUSTOM_FIELDSAcción

Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobject[]Obligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List Email DomainsHELPDESK_LIST_EMAIL_DOMAINSAcción

Tool to list email domains configured for the account. Use when you need to retrieve all configured email domains after authenticating.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobject[]Obligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List LicensesHELPDESK_LIST_LICENSESAcción

Tool to list all licenses for an account. Use when you need to retrieve license configurations.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List Reply AddressesHELPDESK_LIST_REPLY_ADDRESSESAcción

Tool to retrieve reply addresses. Use when you need to fetch all configured reply email addresses.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List RulesHELPDESK_LIST_RULESAcción

Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobject[]Obligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List SubscriptionsHELPDESK_LIST_SUBSCRIPTIONSAcción

Tool to list subscriptions. Use when you need to retrieve current or historical subscription details.

Parámetros de entrada

  • statestringenum

    Filter by subscription state. Allowed values: active, expired, canceled, future, pending.

    activeexpiredcanceledfuturepending
  • planCodes[]string[]

    Filter by one or more plan codes. Allowed values: hd-team1m, hd-team3m, hd-team12m, hd-team36m, hd-enterprise1m, hd-enterprise3m, hd-enterprise6m, hd-enterprise12m, hd-enterprise24m, hd-enterprise36m.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List TeamsHELPDESK_LIST_TEAMSAcción

Tool to list all teams for the authenticated Helpdesk account. Use after providing valid credentials to retrieve team IDs, names, and settings. Example: "List all teams".

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List TicketsHELPDESK_LIST_TICKETSAcción

Tool to list tickets with cursor-based pagination. Use when you need to fetch multiple pages of tickets after setting your cursor and sort parameters.

Parámetros de entrada

  • orderstringenum

    Sort direction (asc or desc).

    ascdesc
  • sortBystringenum

    Field to sort by.

    createdAtupdatedAtlastMessageAt
  • next.IDstring

    ID of last item on current page (forward cursor).

  • prev.IDstring

    ID of first item on current page (backward cursor).

  • pageSizeinteger

    Number of results per page (1-100).

  • next.valuestringdate-time

    Timestamp of last item on current page (forward cursor).

  • prev.valuestringdate-time

    Timestamp of first item on current page (backward cursor).

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List Trusted EmailsHELPDESK_LIST_TRUSTED_EMAILSAcción

Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobject[]Obligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List ViewsHELPDESK_LIST_VIEWSAcción

Tool to list agent views. Use when you need to retrieve saved ticket views after authentication.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List WebhooksHELPDESK_LIST_WEBHOOKSAcción

Tool to list all webhooks configured for events. Use when you need to retrieve webhook configurations for an account.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

View AgentHELPDESK_VIEW_AGENTAcción

Tool to retrieve details of a specific agent (v1). Use after confirming agent ID.

Parámetros de entrada

  • agentIDstringObligatorio

    Agent ID (UUID) to retrieve.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not