Gorgias

gorgias

Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication

CRM Customer Support Web del proveedor

Acciones

Triggers

Autenticación

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OAuth gestionado

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Información técnica: el detalle de parámetros, schemas y triggers de esta página está pensado para equipos de integración. Si solo necesitas saber si tu herramienta favorita está disponible, basta con ver la lista de acciones.

Acciones disponibles (32)

Cada acción es una operación que el agente puede ejecutar contra este conector. Haz clic en una acción para ver sus parámetros.

Add Ticket TagsGORGIAS_ADD_TICKET_TAGSAcción

Adds tags to a ticket in gorgias.

Parámetros de entrada

tag_idsinteger[]Obligatorio
List of tag IDs to add to the ticket
ticket_idintegerObligatorio
The ID of the ticket

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Create Account SettingGORGIAS_CREATE_ACCOUNT_SETTINGAcción

Creates a new account setting in gorgias.

Parámetros de entrada

namestringObligatorio
The name of the setting
valueanyObligatorio
The value of the setting
descriptionstring
Description of the setting

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Create CustomerGORGIAS_CREATE_CUSTOMERAcción

Creates a new customer in gorgias.

Parámetros de entrada

dataobject
Additional customer data
namestringObligatorio
The customer's full name
emailstring
The customer's email address
addressobject
The customer's address information
channelsobject[]
The customer's communication channels
external_idstring
External identifier for the customer

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Create TeamGORGIAS_CREATE_TEAMAcción

Creates a new team in gorgias.

Parámetros de entrada

namestringObligatorio
Name of the team
membersinteger[]
The list of users within the team
decorationobject
Object describing how the team appears on the webpage
descriptionstring
Longer description of the team

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Create TicketGORGIAS_CREATE_TICKETAcción

Creates a new ticket in gorgias.

Parámetros de entrada

viastring
How the ticket was created
metaobject
Extra metadata about the ticket
tagsinteger[]
List of tag IDs to apply to the ticket
statusstring
The status of the ticket
channelstring
The channel of the ticket (email, chat, etc.)
subjectstring
The subject of the ticket
languagestring
The language of the ticket
messagesobject[]
Messages to add to the ticket
prioritystring
The priority of the ticket
customer_idintegerObligatorio
The ID of the customer for this ticket
external_idstring
External identifier for the ticket
assignee_team_idinteger
ID of the team to assign the ticket to
assignee_user_idinteger
ID of the user to assign the ticket to

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Delete CustomerGORGIAS_DELETE_CUSTOMERAcción

Deletes a specific customer from gorgias.

Parámetros de entrada

customer_idintegerObligatorio
The ID of the customer to delete

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Delete Customer Field ValueGORGIAS_DELETE_CUSTOMER_FIELD_VALUEAcción

Deletes a specific field value for a customer in gorgias.

Parámetros de entrada

field_idintegerObligatorio
The ID of the custom field
customer_idintegerObligatorio
The ID of the customer

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Delete CustomersGORGIAS_DELETE_CUSTOMERSAcción

Deletes multiple customers from gorgias.

Parámetros de entrada

customer_idsinteger[]Obligatorio
List of customer IDs to delete

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Delete TeamGORGIAS_DELETE_TEAMAcción

Deletes a specific team from gorgias.

Parámetros de entrada

team_idintegerObligatorio
The ID of the team to delete

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Delete TicketGORGIAS_DELETE_TICKETAcción

Deletes a specific ticket from gorgias.

Parámetros de entrada

ticket_idintegerObligatorio
The ID of the ticket to delete

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Delete Ticket Field ValueGORGIAS_DELETE_TICKET_FIELD_VALUEAcción

Deletes a specific field value for a ticket in gorgias.

Parámetros de entrada

field_idintegerObligatorio
The ID of the custom field
ticket_idintegerObligatorio
The ID of the ticket

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get AccountGORGIAS_GET_ACCOUNTAcción

Retrieves your gorgias account information.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get CustomerGORGIAS_GET_CUSTOMERAcción

Retrieves a specific customer from gorgias.

Parámetros de entrada

customer_idintegerObligatorio
The ID of the customer to retrieve

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get EventGORGIAS_GET_EVENTAcción

Retrieves a specific event from gorgias.

Parámetros de entrada

event_idintegerObligatorio
The ID of the event to retrieve

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get TeamGORGIAS_GET_TEAMAcción

Retrieves a specific team from gorgias.

Parámetros de entrada

team_idintegerObligatorio
The ID of the team to retrieve

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get TicketGORGIAS_GET_TICKETAcción

Retrieves a specific ticket from gorgias.

Parámetros de entrada

ticket_idintegerObligatorio
The ID of the ticket to retrieve

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

List Account SettingsGORGIAS_LIST_ACCOUNT_SETTINGSAcción

Lists all account settings in gorgias.

Parámetros de entrada

limitinteger
Number of settings to return (default: 20, max: 100)
offsetinteger
Offset for pagination

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

List Customer Field ValuesGORGIAS_LIST_CUSTOMER_FIELD_VALUESAcción

Lists all field values for a customer in gorgias.

Parámetros de entrada

customer_idintegerObligatorio
The ID of the customer

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

List CustomersGORGIAS_LIST_CUSTOMERSAcción

Lists customers in gorgias with various filtering options.

Parámetros de entrada

namestring
Filter by customer name
emailstring
Filter by customer email
limitinteger
Number of customers to return (default: 20, max: 100)
offsetinteger
Offset for pagination
order_bystring
Field to order by (e.g., 'created_datetime')
order_dirstring
Order direction ('asc' or 'desc')
created_tostring
Filter by creation date (ISO format)
external_idstring
Filter by external ID
created_fromstring
Filter by creation date (ISO format)

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

List EventsGORGIAS_LIST_EVENTSAcción

Lists events in gorgias with various filtering options.

Parámetros de entrada

typestring
Filter by event type
limitinteger
Number of events to return ( max: 100)
offsetinteger
Offset for pagination
contextstring
Filter by context UUID
user_idinteger
Filter by user ID
object_idinteger
Filter by object ID
created_tostring
Filter by creation date (ISO format)
object_typestring
Filter by object type
created_fromstring
Filter by creation date (ISO format)

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

List TeamsGORGIAS_LIST_TEAMSAcción

Lists teams in gorgias.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

List Ticket Field ValuesGORGIAS_LIST_TICKET_FIELD_VALUESAcción

Lists all field values for a ticket in gorgias.

Parámetros de entrada

ticket_idintegerObligatorio
The ID of the ticket

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

List TicketsGORGIAS_LIST_TICKETSAcción

Lists tickets in gorgias with various filtering options.

Parámetros de entrada

limitinteger
Number of tickets to return (default: 20, max: 100)
offsetinteger
Offset for pagination
statusstring
Filter by ticket status
tag_idinteger
Filter by tag ID
channelstring
Filter by ticket channel
languagestring
Filter by language
order_bystring
Field to order by (e.g., 'created_datetime')
prioritystring
Filter by ticket priority
order_dirstring
Order direction ('asc' or 'desc')
created_tostring
Filter by creation date (ISO format)
updated_tostring
Filter by update date (ISO format)
customer_idinteger
Filter by customer ID
external_idstring
Filter by external ID
created_fromstring
Filter by creation date (ISO format)
updated_fromstring
Filter by update date (ISO format)
assignee_team_idinteger
Filter by assigned team ID
assignee_user_idinteger
Filter by assigned user ID

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

List Ticket TagsGORGIAS_LIST_TICKET_TAGSAcción

Lists all tags for a ticket in gorgias.

Parámetros de entrada

ticket_idintegerObligatorio
The ID of the ticket

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Merge CustomersGORGIAS_MERGE_CUSTOMERSAcción

Merges two customers in gorgias, combining their data and history.

Parámetros de entrada

source_customer_idintegerObligatorio
The ID of the source customer (will be merged into the target)
target_customer_idintegerObligatorio
The ID of the target customer (will remain after merge)

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Remove Ticket TagsGORGIAS_REMOVE_TICKET_TAGSAcción

Removes tags from a ticket in gorgias.

Parámetros de entrada

tag_idsinteger[]Obligatorio
List of tag IDs to remove from the ticket
ticket_idintegerObligatorio
The ID of the ticket

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Set Customer DataGORGIAS_SET_CUSTOMER_DATAAcción

Sets the complete data object for a customer in gorgias.

Parámetros de entrada

dataobjectObligatorio
The complete data object to set for the customer
customer_idintegerObligatorio
The ID of the customer

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Set Ticket TagsGORGIAS_SET_TICKET_TAGSAcción

Sets the complete list of tags for a ticket in gorgias.

Parámetros de entrada

tag_idsinteger[]Obligatorio
List of tag IDs to set for the ticket
ticket_idintegerObligatorio
The ID of the ticket

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Update Account SettingGORGIAS_UPDATE_ACCOUNT_SETTINGAcción

Updates an existing account setting in gorgias.

Parámetros de entrada

valueanyObligatorio
The new value of the setting
setting_idintegerObligatorio
The ID of the setting to update
descriptionstring
Updated description of the setting

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Update CustomerGORGIAS_UPDATE_CUSTOMERAcción

Updates an existing customer in gorgias.

Parámetros de entrada

dataobject
Additional customer data
namestring
The customer's full name
emailstring
The customer's email address
addressobject
The customer's address information
channelsobject[]
The customer's communication channels
customer_idintegerObligatorio
The ID of the customer to update
external_idstring
External identifier for the customer

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Update TeamGORGIAS_UPDATE_TEAMAcción

Updates an existing team in gorgias.

Parámetros de entrada

namestring
Name of the team
membersinteger[]
The list of users within the team
team_idintegerObligatorio
The ID of the team to update
decorationobject
Object describing how the team appears on the webpage
descriptionstring
Longer description of the team

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Update TicketGORGIAS_UPDATE_TICKETAcción

Updates an existing ticket in gorgias.

Parámetros de entrada

metaobject
Extra metadata about the ticket
statusstring
The status of the ticket
subjectstring
The subject of the ticket
languagestring
The language of the ticket
prioritystring
The priority of the ticket
ticket_idintegerObligatorio
The ID of the ticket to update
customer_idinteger
The ID of the customer for this ticket
external_idstring
External identifier for the ticket
assignee_team_idinteger
ID of the team to assign the ticket to
assignee_user_idinteger
ID of the user to assign the ticket to

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not