Gleap

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Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their everyday pain points.

Customer Support Forms & Surveys Web del proveedor

Acciones

Triggers

Autenticación

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OAuth gestionado

Información técnica: el detalle de parámetros, schemas y triggers de esta página está pensado para equipos de integración. Si solo necesitas saber si tu herramienta favorita está disponible, basta con ver la lista de acciones.

Acciones disponibles (29)

Cada acción es una operación que el agente puede ejecutar contra este conector. Haz clic en una acción para ver sus parámetros.

Archive a TicketGLEAP_ARCHIVE_A_TICKETAcción

Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.

Parámetros de entrada

ticketIdstringObligatorio
Identifier of the ticket to archive

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Create a CollectionGLEAP_CREATE_A_COLLECTIONAcción

Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.

Parámetros de entrada

docIdinteger
Numeric document ID this collection belongs to, if applicable
titlestringObligatorio
Title of the help center collection
parentstring
Identifier of the parent collection for nesting
iconUrlstring
URL to an icon representing the collection
lexorankstring
String used to order this collection among its peers
externalIdstring
External identifier for syncing with other systems
descriptionstring
Detailed description of the collection
targetAudiencestring
Audience for this collection, defaults to 'all'
baseAudienceFilterobject
Base filter criteria object to limit the audience
extendedAudienceFilterobject
Additional filter criteria to extend the base audience

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Create a new chat messageGLEAP_CREATE_A_NEW_CHAT_MESSAGEAcción

Tool to create a new chat message. Use when sending a message in an active chat session.

Parámetros de entrada

rolestringObligatorioenum
Role of the message sender.
useradmin
contentstringObligatorio
Text content of the chat message.
sessionIdstringObligatorio
Unique identifier of the chat session.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Create a new teamGLEAP_CREATE_A_NEW_TEAMAcción

Tool to create a new team. Use when you have team details ready and want to assign tickets among members.

Parámetros de entrada

namestringObligatorio
Name of the team to create
membersstring[]Obligatorio
List of user IDs to include in the team
assignmentMethodstringObligatorioenum
Method used to assign tickets within the team
randombalancedmanual

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Create a new ticketGLEAP_CREATE_A_NEW_TICKETAcción

Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.

Parámetros de entrada

titlestringObligatorio
Ticket title
attachmentsobject[]
List of file attachments
descriptionstring
Detailed description of the ticket

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Delete a User from a ProjectGLEAP_DELETE_A_USER_FROM_A_PROJECTAcción

Tool to remove a user from a project. Use when you need to revoke a user's access by their ID.

Parámetros de entrada

user_idstringObligatorio
The unique identifier of the user to remove from the project

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get a ChecklistGLEAP_GET_A_CHECKLIST_ACTIONAcción

Tool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.

Parámetros de entrada

checklistIdstringObligatorio
Unique identifier of the checklist to retrieve

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get a CollectionGLEAP_GET_A_COLLECTIONAcción

Tool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID.

Parámetros de entrada

helpcenterCollectionIdstringObligatorio
ID of the help center collection to retrieve

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get all articlesGLEAP_GET_ALL_ARTICLESAcción

Tool to retrieve all articles in a help center collection. Use when you have a helpcenterCollectionId and want to list its articles.

Parámetros de entrada

helpcenterCollectionIdstringObligatorio
ID of the help center collection

Parámetros de salida

dataobject[]Obligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get all chat messagesGLEAP_GET_ALL_CHAT_MESSAGESAcción

Tool to retrieve all chat messages. Use when you need to list full conversation history.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobject[]Obligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get All CollectionsGLEAP_GET_ALL_COLLECTIONSAcción

Tool to retrieve all help center collections. Use when you need to list all collections for the authenticated project.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobject[]Obligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get All Invitations for a ProjectGLEAP_GET_ALL_INVITATIONS_FOR_A_PROJECTAcción

Tool to retrieve all invitations for a project. Use when you need to list every pending or accepted invitation within the current project context.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobject[]Obligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get all sessionsGLEAP_GET_ALL_SESSIONSAcción

Tool to retrieve all sessions for the current project. Use after project context is confirmed. Fetches all user sessions for analysis or reporting.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobject[]Obligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get All TeamsGLEAP_GET_ALL_TEAMSAcción

Tool to retrieve all teams. Use when you need a list of all teams for the authenticated project.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobject[]Obligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get All TicketsGLEAP_GET_ALL_TICKETSAcción

Tool to retrieve all tickets. Use when you need to list all tickets for the authenticated project.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobject[]Obligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get All Users for a ProjectGLEAP_GET_ALL_USERS_FOR_A_PROJECTAcción

Tool to retrieve all users for a project. Use when you need to list every user associated with the current project.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobject[]Obligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get a ticketGLEAP_GET_A_TICKETAcción

Tool to retrieve a specific ticket by its ID. Use after confirming the ticket ID. Returns full ticket details.

Parámetros de entrada

ticketIdstringObligatorio
The unique identifier of the ticket to retrieve

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get current userGLEAP_GET_CURRENT_USERAcción

Tool to retrieve the currently authenticated user's details. Use when you need the user's profile and settings.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get Help Center SourcesGLEAP_GET_HELP_CENTER_SOURCESAcción

Tool to retrieve available help center sources. Use when you need to list all help center sources for a project.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get notification ticketGLEAP_GET_NOTIFICATION_TICKETAcción

Tool to retrieve a notification ticket using its share token. Use when you have a share token and need to fetch ticket details.

Parámetros de entrada

shareTokenstringObligatorio
The notification share token used to retrieve the ticket.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get session checklistsGLEAP_GET_SESSION_CHECKLISTSAcción

Tool to retrieve checklists for a given session. Use after confirming a valid sessionId. Returns all checklists associated with the specified session.

Parámetros de entrada

sessionIdstringObligatorio
The unique identifier of the session to retrieve checklists for

Parámetros de salida

dataobject[]Obligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Identify or update userGLEAP_IDENTIFY_USERAcción

Tool to identify or update user information. Use when you need to sync server-side user profile after authentication.

Parámetros de entrada

namestring
User’s full name.
emailstring
User’s email address.
phonestring
User’s phone number.
valuenumber
Monetary or lifetime value associated with the user.
userIdstringObligatorio
Unique identifier of the user.
createdAtstringdate-time
Explicit user creation timestamp (ISO 8601).
preventLastActivityUpdateboolean
If true, prevents updating the user’s last activity timestamp.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Link a TicketGLEAP_LINK_A_TICKETAcción

Tool to link a ticket. Use when you need to connect two existing tickets after confirming both IDs exist. Example: Link a duplicate issue ticket to its original.

Parámetros de entrada

ticketIdstringObligatorio
ID of the source ticket to link from
targetTicketIdstringObligatorio
ID of the target ticket to link to

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Search for TicketsGLEAP_SEARCH_FOR_TICKETSAcción

Tool to search for tickets. Use when needing to find tickets based on search criteria.

Parámetros de entrada

qstring
General search query string (alias for query/value).
pathstring
Search path or field path if required by API.
termstring
Search term (some APIs use 'term' as the query key).
typestring
Search type/category (e.g., 'title', 'description', 'user').
querystring
Search query string (if supported by API).
valuestring
Search value (if API expects 'value').

Parámetros de salida

dataobject[]Obligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Track eventsGLEAP_TRACK_EVENTSAcción

Tool to track server-side customer events. Use when you have collected a batch of events and want to send them to Gleap via the /admin/track endpoint.

Parámetros de entrada

eventsobject[]Obligatorio
List of events to track; must contain at least one event

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Unarchive a TicketGLEAP_UNARCHIVE_A_TICKETAcción

Tool to unarchive a ticket. Use when you need to restore a previously archived ticket after validation.

Parámetros de entrada

ticketIdstringObligatorio
Identifier of the ticket to unarchive

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Unlink a TicketGLEAP_UNLINK_A_TICKETAcción

Tool to unlink a ticket. Use after confirming both tickets are linked to remove their association.

Parámetros de entrada

ticketIdstringObligatorio
ID of the source ticket to unlink from
targetTicketIdstringObligatorio
ID of the target ticket that was previously linked

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Update a User for a ProjectGLEAP_UPDATE_A_USER_FOR_A_PROJECTAcción

Tool to update a user’s role in a project. Use when you need to change a user's permissions.

Parámetros de entrada

rolestringObligatorio
The new role to assign to the user (e.g., 'admin', 'member')
user_idstringObligatorio
The unique identifier of the user to update in the project

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Update Chat MessageGLEAP_UPDATE_CHAT_MESSAGEAcción

Tool to update a chat message. Use when you need to modify the content of an existing chat message after obtaining its ID.

Parámetros de entrada

bodyobjectObligatorio
JSON object containing the fields to update on the chat message, e.g., {'content': 'Updated text'}.
chatMessageIdstringObligatorio
The unique identifier of the chat message to update

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not