Freshdesk

freshdesk

Freshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient helpdesk operations and better customer experiences

CRM Customer Support Web del proveedor

Acciones

Triggers

Autenticación

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OAuth gestionado

Información técnica: el detalle de parámetros, schemas y triggers de esta página está pensado para equipos de integración. Si solo necesitas saber si tu herramienta favorita está disponible, basta con ver la lista de acciones.

Acciones disponibles (7)

Cada acción es una operación que el agente puede ejecutar contra este conector. Haz clic en una acción para ver sus parámetros.

Create TicketFRESHDESK_CREATE_TICKETAcción

Creates a new ticket in freshdesk.

Parámetros de entrada

namestring
Name of the requester
tagsarray
Tags that have been associated with the ticket
emailstring
Email address of the requester
phonestring
Phone number of the requester
due_bystring
Timestamp that denotes when the ticket is due to be resolved
sourceinteger
The channel through which the ticket was created
statusinteger
Status of the ticket
subjectstringObligatorio
Subject of the ticket
group_idinteger
ID of the group to which the ticket has been assigned
priorityinteger
Priority of the ticket
cc_emailsarray
Email addresses added in the 'cc' field of the incoming ticket email
fr_due_bystring
Timestamp that denotes when the first response is due
company_idinteger
Company ID of the requester
product_idinteger
ID of the product linked to the ticket
twitter_idstring
Twitter handle of the requester
attachmentsarray
Ticket attachments
descriptionstringObligatorio
HTML content of the ticket
facebook_idstring
Facebook ID of the requester
requester_idinteger
User ID of the requester
responder_idinteger
ID of the agent to whom the ticket has been assigned
custom_fieldsobject
Key value pairs containing the names and values of custom fields
email_config_idinteger
ID of email config which is used for this ticket
lookup_parameterstring
Lookup field for custom objects
internal_agent_idinteger
ID of the internal agent which the ticket should be assigned with
internal_group_idinteger
ID of the internal group to which the ticket should be assigned with
unique_external_idstring
External ID of the requester

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Delete TicketFRESHDESK_DELETE_TICKETAcción

Deletes an existing ticket in freshdesk.

Parámetros de entrada

ticket_idintegerObligatorio
ID of the ticket to be deleted

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Get TicketsFRESHDESK_GET_TICKETSAcción

Retrieves a list of tickets from freshdesk.

Parámetros de entrada

pageinteger
Page number to retrieve
emailstring
Filter tickets by requester email
filterstring
Predefined filter to apply. Possible values include 'new_and_my_open', 'watching', 'spam', 'deleted', etc.
statusinteger
Filter tickets by status. E.g., 2 for Open, 3 for Pending, etc.
sort_bystring
Field to sort tickets by, e.g., 'created_at'
agent_idinteger
Filter tickets by agent ID
group_idinteger
Filter tickets by group ID
per_pageinteger
Number of tickets per page
priorityinteger
Filter tickets by priority. E.g., 1 for Low, 2 for Medium, etc.
sort_orderstring
Order of sorting: 'asc' or 'desc'
requester_idinteger
Filter tickets by requester ID
created_sincestringdate-time
Retrieve tickets created since this timestamp. Format: YYYY-MM-DDTHH:MM:SSZ

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

List All TicketsFRESHDESK_LIST_ALL_TICKETSAcción

Lists all tickets in freshdesk.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Reply to TicketFRESHDESK_REPLY_TICKETAcción

Replies to an existing ticket in freshdesk.

Parámetros de entrada

bodystringObligatorio
Content of the reply
cc_emailsstring[]
List of email addresses to be CC'd
ticket_idintegerObligatorio
ID of the ticket to reply to
bcc_emailsstring[]
List of email addresses to be BCC'd
attachmentsstring[]
List of attachment file URLs or paths

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

Update TicketFRESHDESK_UPDATE_TICKETAcción

Updates an existing ticket in freshdesk.

Parámetros de entrada

namestring
Name of the requester
tagsarray
Tags that have been associated with the ticket
typestringObligatorio
Type of the ticket
emailstring
Email address of the requester
phonestring
Phone number of the requester
due_bystring
Timestamp that denotes when the ticket is due to be resolved
sourceinteger
The channel through which the ticket was created
statusinteger
Status of the ticket
subjectstringObligatorio
Subject of the ticket
group_idinteger
ID of the group to which the ticket has been assigned
priorityinteger
Priority of the ticket
fr_due_bystring
Timestamp that denotes when the first response is due
parent_idinteger
ID of the parent ticket that this ticket should be linked to
ticket_idintegerObligatorio
ID of the ticket to be updated
company_idinteger
Company ID of the requester
product_idinteger
ID of the product linked to the ticket
twitter_idstring
Twitter handle of the requester
attachmentsarray
Ticket attachments
descriptionstring
HTML content of the ticket
facebook_idstring
Facebook ID of the requester
requester_idinteger
User ID of the requester
responder_idinteger
ID of the agent to whom the ticket has been assigned
custom_fieldsobject
Key value pairs containing the names and values of custom fields
email_config_idinteger
ID of email config which is used for this ticket
lookup_parameterstring
Lookup field for custom objects
internal_agent_idinteger
ID of the internal agent which the ticket should be assigned with
internal_group_idinteger
ID of the internal group to which the ticket should be assigned with
unique_external_idstring
External ID of the requester

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not

View TicketFRESHDESK_VIEW_TICKETAcción

Views an existing ticket in freshdesk.

Parámetros de entrada

ticket_idintegerObligatorio
ID of the ticket to be viewed

Parámetros de salida

dataobjectObligatorio
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulbooleanObligatorio
Whether or not the action execution was successful or not