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Respond.io

respond_io

AI-powered customer conversation management software.

Customer SupportTeam ChatWeb del proveedor
Acciones
8
Triggers
0
Autenticación
—
OAuth gestionado
No
Información técnica: el detalle de parámetros, schemas y triggers de esta página está pensado para equipos de integración. Si solo necesitas saber si tu herramienta favorita está disponible, basta con ver la lista de acciones.

Acciones disponibles (8)

Cada acción es una operación que el agente puede ejecutar contra este conector. Haz clic en una acción para ver sus parámetros.

Add internal comment to conversationRESPOND_IO_CREATE_COMMENTAcción

Tool to add a comment (internal note) to a contact's conversation. use after verifying the contact identifier.

Parámetros de entrada

  • textstringObligatorio

    Content of the comment (internal note), up to 1000 characters. You can mention other users using `{{@user.ID}}`.

  • identifierstringObligatorio

    Identifier of the contact; either 'id:<contact_id>', 'email:<email>' or 'phone:<E.164_phone>'. Example: 'id:123', 'email:abdc@gmail.com', 'phone:+60121233112'

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Create ContactRESPOND_IO_CREATE_CONTACTAcción

Tool to create a new contact in the workspace. use when you need to add a contact by specifying an identifier; delay subsequent actions due to processing.

Parámetros de entrada

  • emailanyemail

    Email address of the contact

  • phonestring

    Phone number of the contact including country code

  • languageany

    ISO 639-1 language code

  • lastNamestring

    Last name of the contact

  • firstNamestringObligatorio

    First name of the contact

  • identifierstringObligatorio

    Identifier of the contact: either 'email:<address>', 'phone:<number>' or contact ID

  • profilePicstringuri

    URL of the contact's profile picture

  • countryCodeany

    ISO 3166-1 alpha-2 country code

  • custom_fieldsobject[]

    List of custom fields for the contact

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List channelsRESPOND_IO_LIST_CHANNELSAcción

Tool to retrieve a list of channels connected to the workspace. use when you need to enumerate all messaging channels with pagination support.

Parámetros de entrada

  • limitinteger

    Number of items to return (page size). Default is 10, maximum 100.

  • cursorIdinteger

    Pointer to the channel ID from where the next batch of records should start.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

List usersRESPOND_IO_LIST_USERSAcción

Tool to retrieve a list of users in the workspace. use when you need to fetch all workspace users for auditing or assignment.

Parámetros de entrada

Sin parámetros.

Parámetros de salida

  • dataobject[]Obligatorio

    List of users in the workspace.

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Add internal comment to conversationRESPOND_IO_RESPOND_IO_CREATE_COMMENTAcción

Tool to add a comment (internal note) to a contact's conversation. use after verifying the contact identifier.

Parámetros de entrada

  • textstringObligatorio

    Content of the comment (internal note), up to 1000 characters. You can mention other users using `{{@user.ID}}`.

  • identifierstringObligatorio

    Identifier of the contact; either 'id:<contact_id>', 'email:<email>' or 'phone:<E.164_phone>'. Example: 'id:123', 'email:abdc@gmail.com', 'phone:+60121233112'

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Create Space TagRESPOND_IO_RESPOND_IO_CREATE_SPACE_TAGAcción

Tool to create a new tag in the workspace. use when you need to label or categorize contacts or conversations after workspace setup.

Parámetros de entrada

  • namestringObligatorio

    Name of the tag. Must be unique within the workspace.

  • colorstring

    Hexadecimal color code for the tag, e.g., '#FF5733'.

  • descriptionstring

    Optional brief description to explain the tag's purpose.

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Get MessageRESPOND_IO_RESPOND_IO_GET_MESSAGEAcción

Tool to retrieve a specific message. use when you need the details of a message sent to or received from a contact.

Parámetros de entrada

  • messageIdintegerObligatorio

    Unique ID of the message to retrieve.

  • identifierstringObligatorio

    Identifier of the contact, can be a phone number ('+60121233112'), email ('abdc@gmail.com'), or contact ID prefixed by 'id:' (e.g., 'id:123').

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not

Update Space TagRESPOND_IO_UPDATE_SPACE_TAGAcción

Tool to update an existing tag in the workspace. use when you need to modify a tag's name, description, color, or emoji after confirming it exists.

Parámetros de entrada

  • namestring

    New name for the tag

  • emojistring

    Emoji associated with the tag (e.g., '🎉')

  • colorCodestring

    Hex color code for the tag (e.g., '#FF5733')

  • currentNamestringObligatorio

    Current name of the tag to update

  • descriptionstring

    New description for the tag

Parámetros de salida

  • dataobjectObligatorio

    Data from the action execution

  • errorstring

    Error if any occurred during the execution of the action

  • successfulbooleanObligatorio

    Whether or not the action execution was successful or not